Terms and Conditions

This is the technical and rather formal info so please read carefully and if you have any queries don't hesitate to contact us.
Please check the terms and conditions regularly as they potentially could change at any time.

General Information

When you buy any products from EKO Sense, registered VAT 922685901, 35 Carrallack Mews, St.Just, penzance, Cornwall TR19 7UL the following terms and conditions will apply to both parties, both yourselves and EKO Sense.

• When buying direct from EKO Sense you are consenting that all goods will be used for domestic use and not for resale.
• You must be 18+ years old to place an order on-line, or if younger, be supervised by a parent or guardian with full consent to purchase goods.
• It is your duty to supply correct contact details when placing an order and that using a false name or invalid credit card will be passed on to the fraud and prevention team.
• We reserve the right to terminate you use of the site if any of the terms and conditions are breached.

Ordering

• It is you obligation to check that all information supplied by you when making an order is correct and accurate.
• A confirmation email will be sent to the email address supplied by you at point of placing the order, which includes the items ordered plus the P&P, VAT included and approximate delivery date. It is your obligation to contact us if any of these details are incorrect before the order is dispatched.
• Orders placed are subject to stock availability and acceptance. If for any reason products are unavailable no credit will be taken from your account.
• Any promotional and discount vouchers are invalid on sale items.
• No contract exists between both you and EKO Sense, until acceptance for the order is given and goods are dispatched.
• If an order is declined an email will be sent with reasons why

Delivery

• Goods will be sent to the delivery address given so please make sure all details are correct at point of sale.
• Multi goods purchases may be sent separately if certain items are out of stock.
• If delivery details are out of the UK then you may have to pay import duties and fees, and pay additional charges for customs clearance, but these vary widely from country to country, but check this with your local customs office for further info.

Payment

• EKO Sense accept most major credit cards (card symbols to be added)
• All credit and debit card transactions will be validated and authorized by the issuer, and if declined by them we will not be liable for delays or non-delivery of goods.

Cancelling and Order

• Items can be removed from your shopping cart at any time before the final order is submitted.
• We allow 24 hours after a confirmatory email is sent for orders to be cancelled, but after this time frame you send back after the package has been delivered.
• When you have cancelled an order we will re-credit your account within 30 days, providing items are returned in the same condition in which they were sent.
• We supply packaging for return of goods but you are liable to pay the postage, unless the goods are faulty.

Returns

• You can return any items from EKO Sense up to 30 days of receipt of goods.

Exchanging goods

• Damaged, faulty or incorrect goods sent to you can be exchanged within 30 days of the receipt, for the same item.

Data Protection

• We will not pass any details of personal information to third parties for any reason, unless fraudulent activities have incurred.

Liability

• We reserve the right to change information at anytime without notice of prices, services, specifications and descriptions and do not accept liability for any errors contained on-line or in our catalogues.
• If secure computer servers are over taken by fraudulent activities we cannot be held responsible, however this is very unlikely and we have taken every measure that data is securely stored and handled.
• Under applicable law, we disclaim any warranties of any kind expressed in relation to our products.
• We aim to present accurate EKO Sense product images but factors out of our control like different monitors, browsers and colour contrasts been we can not be held responsible for misrepresentation of colour in physical products.
• We are happy to exchange goods or give full refunds for faulty, incorrect or damaged goods, but we must be informed in writing, within 10 working days of goods being received by you. This does not affect you statutory rights.
• Nowhere in the conditions shall we exclude or limit our liability for death or personal injury resulting form our negligence or our staff.
• We have put in place systems as best possible so that you have a happy, uninterrupted and secure shopping experience, and the website is updated constantly to ensure accurate infoamtion is given to you, but are not responsible or held liable for content lost in the uploading of information.

Copyright

• All copyrights for content used on www.ekosense.co.uk and our catalogues, and images can be downloaded for individual and non-commercial use only.
• No permission is given to download, copy or transmit any images or content used in the above for any reason, unless written consent is given by EKO Sense.

Entire Agreement

• These terms and conditions have been given to avoid any problems and must be respected and fully understood by both parties. In ordering from EKO Sense you consent and except all areas covered in the terms and conditions.

Law

• The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.